Frequently Asked Questions

Are Roots & Jones Pens refillable?

Yes, all of our pens are refillable. If it is a rollerball pen you can find them here. If you have one of our fountain or ballpoint pens and need have questions about refills please shoot us an email: rootsandjones@gmail.com

I’ve never used a fountain pen before, what if I don’t like it?

We are introducing our fountain pen protection plan. All of our fountain pens can be transitioned to a rollerball; with this in mind if you want to try a fountain pen you have 3 months after purchase to decide if you like it. In the case you don’t, contact us and we will send you the necessary parts to turn it into a rollerball (very easy) and a return label to send us back the fountain pen section.

How long will it take for me to receive my pen?

We ship orders within 2 business days via USPS or UPS. Whichever will deliver to your address sooner.

Can I personalize a pen?

We can engrave certain pens for an added fee. Please contact us if you wish to inquire about personalization.

Are the pens returnable?

Our pens can be returned at the customer’s expense within 30 days. Once we receive the pen we will determine if it has been damaged. Then we will issue a refund.

What happens if my pen breaks?

Life happens - we understand sometimes things break and that is alright. If your Roots & Jones pen breaks please contact us. We will determine what needs to be done on a case-by-case basis. We are pretty good at fixing pens so don’t worry!

What if I can’t decide on which pen to order?

We understand your dilemma. We have a hard time choosing our favorite pens as well. If you need help deciding which pen to choose please don’t hesitate to book an appointment with us. Our Co-Founder Ryan Jones can meet via Zoom or in-person and help walk you through any and all of your questions.

Does Roots & Jones have an in-person retail store?

Not yet! Our goal is to have an experience-driven retail store in the coming years. We do understand it is hard to value a handmade pen without seeing and feeling it in person. If you wish to see our pens in person; you can visit one of our retailers.

Does Roots & Jones have corporate gifting and wholesale partnerships?

For large order quantities, please contact us. We would be more than happy to work with your company.